As the established and preeminent authentic luxury marketplace from Indonesia, HuntStreet provides a safe and trusted environment for our members to buy and sell their pre-owned luxury fashion items. For buyers, be spoilt with choices on our user-friendly platform where you can find thousands of highly curated luxury and contemporary designer items to call your own! To shop, simply visit our website www.huntstreet.com. Once there, you can easily browse by major categories or shop by your favourite brand or directly input your desired item in the search field for immediate filtering of items available for sale. All listings on our platform will have the key item information needed for you to assess and compare. However, you can always request for more information from a seller for a specific item for sale through our Customer Service team if desired. We will obtain the necessary information from the seller for you to make an informed decision. Once you have decided to purchase an item, simply add it to your HuntStreet Bag and follow the onscreen instructions for a smooth checkout. When you have completed your check out, an email order confirmation will also be sent to your registered email account for your records. HuntStreet will then work with the seller and assist with the delivery fulfillment of your order.

As a marketplace, HuntStreet serves as an independent platform where we connect sellers who wish to sell their preowned or new luxury items to prospective buyers looking to buy luxury items. While we have a strict Anti-Counterfeit Policy in place, HuntStreet is not affliated with, nor sponsored by, any of the brands featured for sale on our platform. All intellectual property, trademarks and copyright remain the sole property of their respective brand owners and HuntStreet, in no way, claims to be associated with any of these brands nor do we proclaim - on behalf of the brand owners - to guarantee the authenticity on any item sold on our platform. All items sold on our marketplace platform will still go through a stringent process of quality control and verification checks to ensure that items are indeed as represented by the seller in their listing. As the leading and largest luxury resale platform in Indonesia with over tens of thousands of satisfied customers, we pride ourselves in our ability to offer a platform where our buyers and sellers feel safe and assured for their luxury fashion needs. Our team of experienced in-house experts have the industry know-how and is also well-equipped with the tools and technology to detect counterfeit items.

All items sold on HuntStreet are subject to a stringent verification and quality control process by our team of in-house experts and aided by high-end authentication technology.

In the unlikely event that you find any significant misrepresentation issues with the item received, you have a 2-day Buyer Protection period upon receipt of item to flag a complaint. Our Quality Control team will then further investigate your complaint and issue a refund if your claim is verified.

The following complaints is covered under the Buyer Protection:

1.       Incorrect item shipped
2.       Item is not authentic (written proof from brand principals or a Letter of Evidence from Entrupy)
3.       Item is significantly not as described (i.e., style, colour, size, obvious defects not noted in HuntStreet listing)
If no claim is made within 2 days of receipt of item, the earnings held in escrow will be released to the seller. Once payment has been released, all sales are final and no returns/exchange nor refunds will be provided.

Items that do not fit or are not suited to your taste (i.e. change of mind) are NOT covered under the Buyer Protection policy.

For Singapore buyers, HuntStreet accepts online payments using major credit cards including Visa/MasterCard. Please note that the checkout process will be done in Indonesian Rupiah (IDR), and hence the final Singapore dollar (SGD) amount charged on your credit card will depend on your bank’s currency exchange rate.

We have a dedicated Customer Service representative in Singapore who is ready to assist you during the operational hours of Monday - Saturday between 10am to 6pm. You can contact our Customer Service at +65 9299 8806 or through email at sg@huntstreet.com.

All listings on our platform will have the key item information needed for you to assess and compare. However, you can always request for more information from a seller for a specific item for sale through our Customer Service team via email sg@huntstreet.com or WhatsApp us at 9299 8806 if desired. We will obtain the necessary information from the seller for you to make an informed decision.

Generally, all purchased items will be prepared and dispatched in 1-2 working days from our Indonesian warehouse after quality control checks and inspection. HuntStreet ships to Singapore via DHL. There will be a flat international shipping fee of SGD50/order and insurance amounting to 2% of the item/s value. This international shipping fee will automatically be added during checkout. Delivery of such international shipments will take between 3 to 5 workings days barring any unforeseen delays by the freight forwarding service. Please also be advised that the prevailing GST is payable by the customer for all international purchases above SGD400 and we are unable to under-declare your purchases for legal reasons. The applicable duties will be calculated and paid directly to the freight collecting agent on behalf of local authorities. If non-payment of duties and taxes results in the package being returned to HuntStreet’s address, the customer is responsible for the return shipping fee. Some items may not be available for international shipment to Singapore. Please contact us at sg@hunstreet.com or WhatsApp us at +65 9299 8806 for further inquiries.

Should you need to change your delivery address upon placing your order, you may do so by notifying our Customer Service Team immediately via WhatsApp at +65 9299 8806 or email us at sg@huntstreet.com. IMPORTANT: Changes to delivery address can be arranged with sufficient notice. However, please be advised that we are unable to make any changes once your item has been dispatched. Huntstreet is not liable for your package, in the event of a non-delivery or delivery to addresses that you might have wrongly indicated. Kindly double check your inputted shipping address prior to confirming your order.

You can easily track your order via your Dashboard under "My Orders" to find out the status of your package. Our robust interface allows you to track each step of your purchased item - from the time of purchase, to shipment preparation, quality control checks and the last-mile delivery to you. You will also receive an email notification when the package is en-route to you.

HuntStreet does not accept any returns for items marked as "International Item" or items shipped internationally to Singapore.

Should your order ever have to be cancelled for unforeseen circumstances, refund to the buyer will be processed within 24 hours (excluding weekends and Public Holidays). Buyers who use credit/debit card payments for the initial payment will have their refunds automatically returned to the same card. Depending on your respective financial service institution, your refund may take up to 14 working days to be reflected in your account.