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TO SELL: +62 811 8880 048
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Selling
Where can I drop off my items?
  1. You can drop the items at our HuntStreet Flagship Store located in Jalan Sumenep No. 24, Menteng Central Jakarta.
  2. HuntStreet Flagship Store business hours are from Monday to Friday from 10 AM - 8 PM and Saturday to Sunday from 10 AM to 6 PM.
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How is the payment process after my consigned items have been sold?
  1. You will receive an email notification containing the status information of your item 7 days after said item is sold.
  2. Press the link in your email.
  3. You can change the disbursement of your money into store credit, and you will get an additional 2% store credit for the amount of money you receive.
  4. If you wish to transfer the disbursement money, please choose My Cash, then enter the amount of money along with your Account Number and Bank's name.
  5. You will receive the money from HuntStreet's sales team within a maximum of 2-3 working days
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Does HuntStreet receive Drops from abroad?
  1. We currently only accept drops from Singapore and Malaysia.
  2. Before sending your items to HuntStreet, you "must" provide detailed information on your items.
  3. The cost of shipping and returning of items are borne by the consignor.
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What is Store Credit?

Funds obtained from your items that have been sold or funds originating from the return of items that you have purchased previously.

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How do you get Store Credit?
  1. When you receive an email notifying you that your item has been sold, select the link section on the email you’ve received.
  2. Select Convert to Store Credit
  3. When you select Convert to Store Credit, you will get an additional 2% Store Credit of the nominal you’ve requested.
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How much commission do I earn for each item I sell on HuntStreet?

The commission value of each item sold at HuntStreet varies, for your exact rates please refer to our Selling page.

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Who determines the prices of the items sold on HuntStreet?
  1. The price of the items on HuntStreet is determined by our appraisal team based on the condition of the items received.
  2. For a preliminary price request, you can directly contact HuntStreet's email, and our team will respond as soon as possible to your email.
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What brands are accepted by HuntStreet?

Brands received by HuntStreet can be viewed directly on our website: Brand List

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How is the consignment system on HuntStreet?
  1. If you want to know the price before dropping off your items to HuntStreet, you can visit our website at www.Huntstreet.com then select the menu Sell with Us> Sell> Start Selling Now, Enter the detailed information of the items you are consigning.
  2. You can send your items via Gojek, JNE Expedition or directly drop it to our Flagship Store on Jl. Sumenep No. 24, Menteng.
  3. You will receive an email that HuntStreet has received your items.
  4. You will receive an email with the selling price that we recommend based on the condition of the goods and trends in the market.
  5. If you agree, please press the agree to consign button on the email.
  6. Your items will enter the HuntStreet website within a maximum of 2 weeks after you’ve agreed to consign.
  7. You must consign your items to HuntStreet for at least 2 months after you’ve agree to consignment.
  8. If your goods have not been sold within 2 months, you can make a request to reduce the price, or to withdraw, or to leave the item with the initial price.
  9. If you want to take your items before it’s reached its 2 months consignment period, you will be charged a fine of Rp. 1,000,000.00 per item.
  10. You will receive an email notification within 7 business days when your item has been sold
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What if I have not received my consignment email?
  1. Please check your email at least 1 week after the item is dropped.
  2. Please check your spam / junk email.
  3. If you still have not received the email, please inform the HuntStreet team so we can resend your email.
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What if the item is rejected or not feasible to consign?
  1. You will receive an email for the items we reject.
  2. If you decide not to consign your item , you can reply to our email appraisal, or you can contact us via Whatsapp
    You can take your goods via: Gojek, Jne, or other lines at a cost borne by you.
  3. If you have not taken the item within 10 working days, we are not responsible of any change or damage to your item.
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How long does my item enter the website
  1. When you send an email for the estimated initial price of the item, we will reply to a maximum of 2-3 working days.
  2. When you directly drop items in our store, you will receive an email notification that your item has been received in our warehouse.
  3. After your item has been received by our warehouse, you will receive an email containing the price we offer and information on the condition of your goods for a maximum of 7 working days.
  4. When you agree to consign, your item will enter our website for a maximum of 7 working days after agreeing.
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What if you want to take back the item
  1. You have to request us through the website, select my consigment > select the item to withdraw> submit
  2. You will receive information about the details of the date and location of your collection.
  3. Returning your goods through Gojek, JNE expedition service, all shipping costs will be borne by you
  4. If your item is not collected after 10 working days, we are not responsible for any changes to the condition of your goods.
  5. If you take items less than 2 months then you will be charged a fine of Rp 1,000,000 per item.
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What conditions will be accepted by HuntStreet?
  1. Make sure the items you leave with us are clean and suitable for use.
  2. We only sell branded items with 100% authenticity.
  3. We only sell items for Women, Men and children including: Shoes, Bags, Clothes, Accessories.
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Are there free pick up facilities?

We serve free pick up if the items you are consigning are more than 10 items and you live in the North, Central and South Jakarta area.

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Buying
How do you shop online?
  1. Log in to your account, if you have not registered your account via Facebook / Google.
  2. Select the item you want and click the image (Please read the details and conditions of the item) add to your bag.
  3. Then select checkout and fill in your complete address and personal data in order to help us send the items.
  4. Select Payment Method, we provide Bank Transfers, Credit Cards, Store Credit (if any).
  5. If you have a Voucher code, please enter the Voucher code.
  6. Then click pay now.
  7. Don't forget to confirm payment if you have made a payment
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What if I forget my ID / pass?

If you forget your ID, you can contact us via WA 081319208888 or email to info@huntstreet.com

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How will I know if my transfer and order have been received?
  1. After you have completed your transaction, you will get an email for your transaction.
  2. You will also get an email if we have sent your item.
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How is the payment system?
  1. We accept 3 payment systems: Bank Transfer, Credit Card, Store Credit.
  2. We accept Mandiri installments tenor: 3 & 6 months 0%.
  3. We accept payments from abroad: Bank Transfers, Credit Cards, Store Credit.
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How can I know more about product details such as detailed photos, conditions and completeness?
  1. You can contact our WA number at 081319208888 for detailed photos.
  2. For item details you can click on the item you want, and see at the bottom for information such as: Condition of the item (Change in color, hole or lack of others).
  3. The item details are also listed as complete items.
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Can it be Cash On Delivery (COD)?

Sorry for now we are not serving COD.

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Can I shop offline?
  1. We have a shop on Jalan Sumenep No. 24, Menteng, Central Jakarta, you can visit us to see our collection directly
  2. You can also make an appointment with us if you want to see the items you want, how to:
    - Open our website www.HuntStreet.com
    - Then select the items that are still available on our website and screenshots (must be seen Photo Items, SKU)
    - Send it to our WA at 08121920888
    - Tell us your arrival schedule
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Returns
What is your return policy?

Only clothes and shoes are applicable for returns, please contact our customer service within a maximum of 1 day after receiving the item so that it can immediately be reprocessed by HuntStreet.com.
The condition of the returned item must be in the exact same condition to when the item is delivered. Shipping box must be labelled RETURN and attached with reason for returned.
The item will be returned in the form of Store Credit given the item matches the original condition.
We do not accept returns for SALE items.

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Account
What if I forget my ID / password?
  1. If you forget your ID, you can contact us via WA 081319208888 or email to info@huntstreet.com
  2. If you’ve forgotten your Password, you can click reset password and create a new password.
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